Frequently asked questions
Short answers to what our customers ask most.
Are the products genuine?
Yes. Every line comes from official suppliers. Each batch has the manufacturer's declaration of conformity and lot details, which we provide on request.
How long does delivery take?
Items held in stock reach Baku in one working day and the regions in two to three. For items not in stock we confirm the lead time in writing when the order is placed.
Is there a minimum order value?
A minimum applies for free delivery within Baku. Smaller orders are still accepted — delivery is then charged separately.
Are the prices on the site current?
Yes, the prices shown are current. For volume or recurring orders we prepare an individual quote.
How does payment work?
Legal entities pay by bank transfer against a contract and invoice. Private customers can pay by cash or card.
Can products be returned?
In case of a manufacturing defect or a discrepancy found on delivery, the product is replaced. Single-use materials with opened packaging or broken sterility cannot be returned.
Can we set up a recurring order?
Yes. We agree your monthly list once, and from then on it ships every month on your confirmation.
How do I place an order?
Through the form on this site, by phone, or by emailing us your list. We check availability and return a quote the same day.
Didn't find your answer?
Send us your question — our sales and technical team will answer it.